FAQ

FAQ on Account and Login

• I forgot my password/I can’t login with my email address
• I want to change accounts
• If you cannot sign up for a new Cluster account or login to an existing account via the website
• If you did not receive a verification email
• If you cannot login with Twitter on the iOS version

FAQ concerning the app

• If you cannot install Cluster on Android
• If you cannot install the app on Mac
• Where do my photos save to?
• When entering an event for which you purchased a ticket, a ticket purchase screen appears
• I can’t install from Steam
• I want to watch an archive of a past event

FAQs on Controls

• Other people can't hear me even after turning on the microphone
• For SHARP smartphone products: the layout is broken, tapping and scrolling do not work, tapping isn’t reflected in the correct location
• I can't exit from fullscreen mode
• I can’t project on the screen/I can’t see videos projected by others
• Frequently Asked Questions About Calibration
• The VIVE tracker will not be recognized

FAQ on Events and Worlds

• Avatars and buttons do not appear/I am constantly disconnected
• Crashes when trying to join an Event or World
• I can’t enter an event/world

FAQ on Hosting Events

• When you need to register a song/musical composition
• I want to delete an event
• Window capture does not show the screen on OBS

FAQ on World Creation

• I want to make my own world
• When I enter a world I created, it returns the error “Failed to load room”
• I want to ask qeustions about world creation
• Bloom Not Being Reflected on Quest 2

FAQ concerning Cluster Points and Exchange Tickets

• How can I display my product in the Lobby Store?
• If I exchange an item which is part of a pack, what happens to the price of the pack?
• Is it possible to set an item pack as an Exchange Ticket Item?
• Is it possible to change which of my items are Exchange Ticket Items?
• Can I set an item as an Exchange Ticket Item if it is set as private in the store?
• Do Cluster Points/Exchange Tickets expire?

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FAQ regarding payments

• An error screen persists when purchasing Cluster Coins
• I can’t enter my credit card number