FAQ
FAQ on Account and Login
FAQ concerning the app
- Avatars and buttons do not appear/I am constantly disconnected
- If you cannot install Cluster on Android
- If you cannot install the app on Mac
- When entering an event for which you purchased a ticket, a ticket purchase screen appears
- The VIVE tracker will not be recognized
- I want to watch an archive of a past event
FAQs on Controls
- Other people can't hear me even after turning on the microphone
- For SHARP smartphone products: the layout is broken, tapping and scrolling do not work, tapping isn’t reflected in the correct location
- I can't exit from fullscreen mode
- I can’t project on the screen/I can’t see videos projected by others
FAQ on Hosting Events
FAQ on World Creation
FAQ on Events and Worlds
FAQ concerning Cluster Points and Exchange Tickets
- How can I display my product in the Lobby Store?
- If I exchange an item which is part of a pack, what happens to the price of the pack?
- Is it possible to set an item pack as an Exchange Ticket Item?
- Is it possible to change which of my items are Exchange Ticket Items?
- Can I set an item as an Exchange Ticket Item if it is set as private in the store?
- Do Cluster Points/Exchange Tickets expire?