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  1. Help Center | cluster
  2. FAQ

FAQ

FAQ concerning the app

  • Avatars and buttons do not appear/I am constantly disconnected
  • If you cannot install Cluster on Android
  • When entering an event for which you purchased a ticket, a ticket purchase screen appears
  • The VIVE tracker will not be recognized
  • I want to watch an archive of a past event
  • I can’t enter an event/world
See all 7 articles

FAQ about World creation

  • I want to make my own world
  • When I enter a world I created, it returns the error “Failed to load room”
  • I want to ask qeustions about world creation

FAQ concerning Cluster Points and Exchange Tickets

  • How can I display my product in the Lobby Store?
  • If I exchange an item which is part of a pack, what happens to the price of the pack?
  • Is it possible to set an item pack as an Exchange Ticket Item?
  • Is it possible to change which of my items are Exchange Ticket Items?
  • Can I set an item as an Exchange Ticket Item if it is set as private in the store?
  • Do Cluster Points/Exchange Tickets expire?
See all 9 articles

FAQ regarding payments

  • When purchasing Cluster coins, an error screen persists
  • I can’t enter my credit card number