In the event that your own or others’ avatars do not appear, the jump/microphone buttons do not appear, or you are constantly disconnected from the server, it is likely that these are caused by network settings.
Due to provider settings
Some providers enable port restrictions for security reasons. In this case, turning off each of the features will disable the port restrictions, For detailed steps and the risks involved, please contact your own provider.
Due to port settings
Please check your network settings (routers, providers, etc…).
To use Cluster, the following ports need to be open
- TCP port: 80, 442, 1883
- UDP port: 123
If you are unsure about how to open ports, please contact your router/provider company.
Due to domain block settings
For same time synchronization by the NTP server, the following domains will be accessed:
If these domains are blocked by routers to proxies, you will need to provide access permission.
For details about the procedure, please contact your router company or server administrator.