In order to ensure the smooth and appropriate operation of the store, Cluster checks all products registered in the store by creators before they are released to the public. In accordance with the content guidelines below, we may request modifications to products that we deem inappropriate for release on the store.
Cluster Content Guideline – Help Center
After checking the products, we will contact you by email and message to let you know whether or not the product is available for publication. If the product can be published, we will ask you to publish the product in the store from the product management screen. If modifications are necessary, we will ask you to modify the items that were deemed inappropriate and register the product again.
The product verification process is generally conducted during business hours (weekdays from 10:00 am to 7:00 pm, Japan time). The estimated time for pre-confirmation is usually 1 to 3 business days. Please note that there is a possibility of delay during long vacations such as the end of the year and New Year holidays.